Responsible Gaming at ok90
ok90 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. This page outlines our responsible gaming tools, the 18+ age policy, self-exclusion options, deposit limits, and guidance for anyone who feels that gambling may be causing harm.
Our Commitment to Safe Play
At ok90, responsible gaming is not a footnote — it is a core part of how we operate. We believe every player in Bangladesh deserves a platform that puts their long-term wellbeing ahead of short-term revenue. Our responsible gaming framework is built on six foundational principles.
Player Safety First
ok90 designs its platform with player safety at the centre. Every feature — from account limits to gameplay warnings — is built to keep the experience enjoyable and within healthy boundaries.
Strict 18+ Age Policy
ok90 operates exclusively for adults aged 18 and above. All accounts undergo identity verification to prevent underage access. Any account found to be held by a minor is closed immediately and all funds are returned to the depositing payment method.
Player-Controlled Limits
We give every ok90 player full control over their spending. Daily, weekly, and monthly deposit limits can be set at any time from your account settings — and reductions take effect immediately, while increases require a 48-hour cooling-off period.
Self-Exclusion Options
Players who feel they need a break can request a temporary time-out (24 hours to 6 weeks) or a permanent self-exclusion. During any exclusion period, ok90 will block all access and suspend all marketing communications to the affected account.
Behaviour Monitoring
ok90's platform monitors gameplay patterns for indicators of problem gambling — such as escalating bet sizes, chasing losses, or unusually long session durations. Our support team may proactively reach out to players whose patterns give cause for concern.
Non-Judgmental Support
If gambling has started to feel like a problem, ok90's support team is available to listen, help you activate protective tools, or direct you to professional organisations. There is no stigma — reaching out is always the right decision.
18+ Age Restriction Policy
ok90 is an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, or participate in any game or sports betting market on ok90. This policy is strictly enforced for all players across Bangladesh — whether you are located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or anywhere else in the country.
During the account registration process, ok90 requires you to confirm that you are 18 years of age or older. Before processing your first withdrawal, our KYC (Know Your Customer) verification team will request a government-issued identity document — such as your National Identity Card (NID) or Passport — to confirm your age and identity. Accounts that cannot be verified will be suspended until verification is completed.
ok90 strongly encourages parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. If you believe that a minor has accessed ok90, please contact our support team immediately at so we can investigate and take appropriate action.
Who Can Play at ok90?
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Minimum Age: 18 Years
You must be 18 years or older on the date of account registration. Date of birth is verified against your NID or Passport during KYC.
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Bangladesh Resident or Citizen
ok90 is designed for players based in Bangladesh. A valid Bangladesh mobile number (bKash/Nagad/Rocket registered) is required for account setup.
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Not Currently Self-Excluded
Players who have previously requested self-exclusion are not permitted to register a new account during the exclusion period. All excluded player data is retained to enforce this restriction.
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Playing for Entertainment
ok90 is intended as a form of entertainment, not a source of income. We encourage all players to treat gambling as a leisure activity with a fixed entertainment budget.
ok90 Responsible Gaming Tools
ok90 provides a comprehensive set of player-controlled tools designed to help you manage your gambling activity. These tools can be activated at any time by contacting our support team at .
Deposit Limits
Set a maximum amount you can deposit into your ok90 account per day, per week, or per month. Limits can be lowered instantly; increases require a 48-hour review period to ensure the decision is deliberate.
Instant ReductionLoss Limits
Define the maximum amount you are willing to lose over a defined period. Once your loss limit is reached, ok90 will prevent further gameplay until the limit period resets. This is one of the most effective tools for budget management.
Budget ProtectionSession Time Limits
Set a maximum duration for individual gaming sessions. When your session limit is reached, ok90 will display a notification and, if you choose, automatically log you out to prevent extended unplanned play.
Time AwarenessReality Checks
Enable periodic on-screen reminders that show you how long you have been playing and how much you have wagered in the current session. Reality checks are available at 15-minute, 30-minute, and 60-minute intervals.
Stay InformedCool-Off Period
Request a temporary account suspension of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a cool-off period your account is locked, all bonus offers are suspended, and no marketing communications will be sent.
Temporary BreakSelf-Exclusion
Request a long-term or permanent self-exclusion from ok90. Options range from 6 months to permanent closure. Self-exclusion cannot be reversed during the elected period, providing a firm boundary for players who need it most.
Firm BoundaryMarketing Opt-Out
You can opt out of all promotional emails, SMS bonus notifications, and seasonal offer communications at any time. Opting out of marketing does not affect essential account communications such as security alerts or withdrawal confirmations.
No PressureAccount Activity History
Every player can request a full export of their account activity, including all deposits, withdrawals, game sessions, and bet history. Reviewing your own history is a useful way to stay aware of your gambling patterns over time.
Full TransparencySelf-Exclusion at ok90
Self-exclusion is one of the most powerful tools available to players who feel that their gambling has become difficult to control. ok90 takes self-exclusion requests extremely seriously and processes them with the highest priority. Once activated, a self-exclusion cannot be reversed until the elected period has elapsed — this is intentional, to provide a genuine and meaningful break.
ok90 offers the following self-exclusion durations. You may choose the period that feels right for your situation:
- 6 months — suitable for players who want a structured mid-term break
- 12 months — a full-year exclusion to allow significant recovery time
- 3 years — for players seeking a longer-term separation from gambling
- 5 years — a long-term exclusion with a formal review before reinstatement
- Permanent (Lifetime) — an irreversible exclusion with no reinstatement pathway
During any self-exclusion period, ok90 will immediately suspend your account, block all login attempts from your registered credentials, cancel all pending bonus offers, and remove your contact details from all marketing lists. Any remaining balance in your account at the time of exclusion will be processed as a withdrawal to your last used bKash, Nagad, or bank account within 5 business days.
How Self-Exclusion Works
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Submit Your Request
Contact ok90 support at with your username, the subject line "Self-Exclusion Request", and your chosen exclusion duration. You do not need to provide a reason.
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Identity Verification
Our support team will verify your identity using your registered email and mobile number to ensure the request is genuine and authorised by the account holder.
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Account Suspension
Within 24 hours of verification, ok90 will suspend your account, cancel all active bonuses, and remove you from all marketing communications lists. You will receive a confirmation email.
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Balance Withdrawal
Any remaining balance in your account will be returned to your last used payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
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Exclusion Period Active
Your exclusion is now fully in effect. ok90 will not send you any promotional materials during this period. If you attempt to log in, you will see a message confirming the exclusion and providing guidance on support resources.
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Reinstatement (Where Applicable)
For non-permanent exclusions, reinstatement of your account is possible only after the full elected period has elapsed and only upon a written request accompanied by a confirmation that you wish to return to ok90 and that you are doing so voluntarily and responsibly.
Recognising Problem Gambling
Gambling is a form of entertainment, and the vast majority of ok90 players enjoy it safely within their means. However, for some individuals, gambling can develop into a problematic behaviour that affects financial stability, personal relationships, mental health, and day-to-day functioning. Recognising the early warning signs is the first step toward addressing the issue.
Problem gambling does not always present as dramatic loss — it can develop gradually and subtly. Common early indicators include spending more than planned on a session, returning to try to recover losses ("chasing"), or thinking about gambling frequently during the day. If left unaddressed, these patterns can escalate and begin to affect other areas of life.
ok90 encourages all players to reflect honestly on their gambling behaviour. Below is a list of behaviours associated with problem gambling. If you identify with several of these, we strongly recommend activating a cool-off period or self-exclusion and speaking with a support professional.
Spending more money or time gambling than you intended or can afford.
Chasing losses by placing larger bets to try to recover money already lost.
Borrowing money from family, friends, or financial institutions to fund gambling.
Feeling restless, anxious, or irritable when attempting to stop or reduce gambling.
Neglecting work, family, or personal responsibilities because of gambling activity.
Concealing the extent of your gambling from family members or close friends.
Using gambling as a way to escape stress, anxiety, depression, or personal problems.
Making repeated unsuccessful attempts to cut back on or stop gambling.
Healthy Gambling Habits
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Set a Fixed Budget
Decide on a maximum entertainment budget before you start playing. Treat it like the cost of any other leisure activity — once it is spent, the session is over.
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Never Chase Losses
Accept that losses are part of the game. Increasing your bets to recover lost money is the most common path to problem gambling. Walk away when your session budget is gone.
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Take Regular Breaks
Step away from the screen every 30-60 minutes. Use ok90's session time limit tool to automate this if you find it difficult to disengage on your own.
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Keep It in Perspective
Gambling outcomes are determined by RNG (Random Number Generator) certified software — there are no guaranteed wins. Every session should be viewed as entertainment, not investment.
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Balance With Other Activities
Maintain a healthy balance between gambling and other leisure activities, social time, work, and family. Gambling should be one of many ways you relax — not the only one.
Gambling Self-Assessment
Answer the following questions honestly. If you answer "yes" to three or more of these questions, we recommend contacting our support team or a professional gambling counsellor. This questionnaire is not a clinical diagnostic tool — it is a personal reflection guide.
Have you ever felt the need to bet more and more money to get the same feeling of excitement from gambling?
Have you ever returned to gambling the day after a loss, with the intention of winning back what you lost?
Have you ever lied to a family member, friend, or colleague about the amount of time or money you spend gambling?
Has gambling ever caused you to miss work, neglect family responsibilities, or skip important commitments?
Have you ever borrowed money, sold personal possessions, or used money set aside for essential expenses (rent, food, bills) to fund gambling?
Do you feel restless, irritable, or anxious on days when you have not gambled, or when you try to stop?
Have you made repeated attempts to cut down on your gambling but found yourself unable to stick to your own limits?
Do you gamble to escape problems, relieve feelings of helplessness, guilt, anxiety, or depression?
Support & Resources
If gambling has become a concern for you or someone you know, a range of professional support resources are available. ok90 encourages all players to seek help without hesitation — early intervention leads to better outcomes.
ok90 Player Support
Our dedicated responsible gaming support team is available to help you activate any account protection tool, discuss your concerns, or process a self-exclusion request. All conversations are confidential.
Talk to Someone You Trust
Speaking openly with a trusted family member, close friend, or community leader in Dhaka, Chittagong, Sylhet, or wherever you are based can be a powerful first step. You do not have to face this alone.
Mental Health Professionals
Gambling problems often co-occur with anxiety, depression, or stress-related conditions. A licensed mental health professional or counsellor can address both the gambling behaviour and any underlying emotional factors.
Tips for Friends and Family
If you are concerned about a family member or friend's gambling behaviour, here are some constructive ways to approach the situation:
- Choose a calm moment to raise your concerns — avoid confronting them immediately after a loss or during an argument.
- Use "I" statements to express how their behaviour affects you, rather than accusatory language that may cause them to become defensive.
- Educate yourself about problem gambling so you can have an informed and empathetic conversation.
- Encourage them to speak with ok90 support to activate a self-exclusion or deposit limit — you can offer to help them send the email if they are willing.
- Avoid covering gambling debts, as this can inadvertently enable continued problem gambling behaviour.
- Look after your own wellbeing too — supporting someone with a gambling problem can be emotionally draining. Seek your own support if needed.
Contact Our Responsible Gaming Team
Whether you want to set a deposit limit, request a self-exclusion, ask a question about your account, or simply talk to someone, ok90's responsible gaming team is here for you. All requests are treated with complete confidentiality and handled with care.
Email Support
Send your responsible gaming request or inquiry to our dedicated support address. We aim to respond within 24 hours on all business days (Bangladesh Standard Time, UTC+6).
Subject Line Guide
To help us route your request to the right team quickly, please use one of the following subject lines when emailing us about responsible gaming matters.
Response Times
ok90 is committed to processing responsible gaming requests promptly. Here are our standard response times for each tool.
- Self-exclusion: within 24 hours
- Deposit limits (reduction): immediate
- Deposit limits (increase): 48-hour review
- Cool-off period: within 24 hours
- Account activity export: within 3 business days
Ready to Play Within Your Limits?
ok90 offers 5,000+ certified games, live cricket betting for BPL and IPL, and instant bKash and Nagad deposits — all on a platform built around your safety and enjoyment. Play responsibly, play at ok90.